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Office Location: Cologne Collection, Workspace Building. Pell Street, SE8 5EN. London, United Kingdom
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UK delivery: We offer several shipping options including next day tracked delivery.
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International delivery: We offer standard delivery (1-2 weeks) & express delivery (2-4 days) to most countries worldwide.
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Dispatch: Orders are usually dispatched within 24 hours, Monday to Friday.
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Tracking: You will be notified by email or phone once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
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Customs fees: There are $0 customs charges for imports up to the value of $800 USD in many countries including the USA.
For other countries, please research the laws as you may be subject to import duties and taxes, which are enforced once a shipment reaches your country. It is the customer's duty to research this before confirming a purchase, as any charges for customs clearance must be paid for by the customer.
If you choose to refuse the customs fee and the parcel is returned back to Cologne Collection, a return to sender fee & handling fee will be payable to your courier and deducted from your refund.
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Customer Shipping Address: It is the customer's responsibility to input the full and complete address for their delivery. If any information is incorrect or missing from the address you input, this may force your local courier to return the parcel to us. If the parcel is returned to us because of a wrong address, you will not be entitled to a refund. At our discretion, we may refund you the remainder after deducting the shipping fee, a restocking fee, and any incurred return shipping fees.
