Shipping Information

    • UK delivery: We use Royal Mail to offer 24-48 Hour tracked delivery.

    • International delivery: We use DHL Express to offer fast, fully tracked shipping with 3-7 day delivery time frames to most countries worldwide.

    • Dispatch: Orders are usually dispatched within 24 hours, Monday to Friday.

    • Tracking: You will be notified by email or phone once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.

    • Customs fees: Depending on which country you are from, you may be subject to import duties and taxes, which are enforced once a shipment reaches your country.  It is the customer's duty to research this before confirming a purchase, as any charges for customs clearance must be paid for by the customer.

      If you choose to refuse the customs fee and the parcel is returned back to Cologne Collection, a return to sender fee & handling fee will be payable to your courier and deducted from your refund.